Overview
Our replacement policy lasts 365 days. If 365 days have passed since your purchase, we can’t offer you a full exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 4810B, magloire, app 202, Sherbrooke, J1N 0A3, QC, Canada.
Shipping returns
To return your product, you should mail your product to: 4810B, magloire, app 202, Sherbrooke, J1N 0A3, QC, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
